Introduction

FreeClimb LTD is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect any information that you provide to us when using our website or services. We ensure that your personal data is handled in compliance with the General Data Protection Regulation (GDPR).
 

By using our website, you agree to the practices outlined in this policy.
 

What Information We Collect


We may collect the following types of information:

1. Personal Information

   • Name

   • Email address

   • Phone number

   • Any other information you choose to provide through forms on our website

2. Non-Personal Information

   • Browser type and version

   • IP address

   • Pages you visit on our website

   • Time and date of your visit

   • Referral source (how you found our website)
     
      

How We Use Your Information

We collect and process your information for the following purposes:

• To respond to your enquiries or requests

• To provide and improve our services

• To send important updates or communications related to our services

• To analyse website performance and user behaviour

We will not sell, rent, or share your personal data with third parties unless required by law or with your explicit consent.


Legal Basis for Processing Data

Under GDPR, we rely on the following legal grounds to process your information:

• Consent: When you actively provide your information through forms on our website.

• Legitimate Interests: To provide and improve our services and to analyse website performance.

• Compliance with Legal Obligations: When required by law to retain or share your data.
  
   

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Non-personal data used for analytics may be retained longer to improve our services.


How We Protect Your Information

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. These include:

• Secure servers and encryption where applicable

• Regular monitoring of our systems for vulnerabilities

• Restricting access to your personal data to authorised personnel only
  
   

Your Rights

As a data subject under GDPR, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete data.

• Right to Erasure: You can ask us to delete your data under certain circumstances.

• Right to Restrict Processing: You can request limited use of your data in specific cases.

• Right to Data Portability: You can ask us to transfer your data to another organisation or to you directly.

• Right to Object: You can object to the processing of your data for specific purposes.

To exercise your rights, please contact us using the details provided below.


Third-Party Services

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies before providing any personal data.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.


Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

FreeClimb LTD
Email: scale@freeclimb.uk
Phone: 07312 276479

We are happy to address any concerns you may have.